Understanding a washing machine cycle
Follow the point where the programme changes. Before the wash begins, the machine must recognise a closed door and admit water.
Follow the point where the programme changes.
Before the wash begins, the machine must recognise a closed door and admit water. During the wash, the drum moves more slowly than it does at the final spin. An interruption at one stage is useful information; it does not identify a replacement part.
Water, movement and the display
Record whether water is visible, whether the drum moved earlier and what the display showed when it stopped. Do not restart repeatedly to collect evidence. A brief description of what already happened is enough to begin the enquiry.
Keep your details together.
Choose the relevant guide, then take your model and symptom into the enquiry.
Before your appointment
Keep the load and programme details available. Leave a heavy or integrated machine in position.
Have these details ready
- Appliance type, brand and complete model number.
- The exact error code or change you noticed.
- A photograph of the accessible label and fitting.
- Your full BR postcode, address and access instructions.
Find the right local page
Find your BR area
Your washing machine video guide.
Washing machine repair enquiry guide
A short illustrated guide with narration and captions.
Read the spoken guide
A washing machine that stops mid-cycle can leave the whole day on hold. Note whether water stays in the drum, the load will not spin, or a code appears. Photograph the display and the model label without moving the appliance or removing panels. For independent repair enquiries across Bromley B R one to B R eight, contact Bromley Appliance Care.
Tell us what needs attention.
Have these details ready
- Appliance type, brand and complete model number.
- The exact error code or change you noticed.
- A photograph of the accessible label and fitting.
- Your full BR postcode, address and access instructions.