The right help.
For your appliance.
Choose the appliance, add the brand and model, then find your local BR guide. Your details stay with you as you move to the repair tools.
BR1–BR8local repair guides
Find your repair guides
The name on the front.
Start with the appliance.
Washing machine
The cycle stage matters: filling, washing, rinsing or spinning.
Open appliance guide LaundryWasher dryer
Tell us whether washing, drying or both programmes are affected.
Open appliance guide LaundryTumble dryer
Include whether it is a vented, condenser or heat-pump dryer.
Open appliance guide KitchenDishwasher
Note standing water, wash results and the exact display message.
Open appliance guide CookingOven
Say which cavity or cooking function is affected.
Open appliance guide CookingCooker
Identify the fuel type and the oven, grill or hob section involved.
Open appliance guide CookingHob
Tell us whether it is gas, ceramic or induction, and which zone fails.
Open appliance guide KitchenCooker hood
Separate an extraction problem from a light or control fault.
Open appliance guide CoolingStandard fridge freezer
Describe the fridge and freezer compartments separately.
Open appliance guide CoolingStandard fridge
Include the displayed temperature and when the change began.
Open appliance guide CoolingStandard freezer
Tell us about alarms, frost or food beginning to thaw.
Open appliance guide SpecialistMacerator
List the toilet, basin or shower connected to the existing unit.
Open appliance guide SpecialistFood waste disposal
Include the brand, sound and whether water drains through the sink.
Open appliance guideFind your model number.
Use the whole reference from the rating plate, including any suffix. A range name on the front is often not enough.
Photograph an accessible label. Leave heavy or fitted appliances in place.
Small details make a difference.
Include your model, serial number and any product or service code. If the label is hidden, send the information you can safely reach.
A model entered here is recorded for your enquiry; it is not a verified parts lookup.