Which type of tumble dryer do you have?
Vented, condenser and heat-pump machines differ. Tell us how moisture is normally dealt with: through an outside vent, into a water container or through a drain connection.

Vented, condenser and heat-pump machines differ.
Tell us how moisture is normally dealt with: through an outside vent, into a water container or through a drain connection. If you are unsure, send the model reference. Describe whether the drum turns and whether the programme ends early or continues with damp clothes.
Use the manual for routine care
Follow the model instructions for normal lint-filter and container care. Do not remove machine panels or investigate electrical components. Stop using a dryer that smells of burning and mention that symptom when arranging an assessment.
Keep your details together.
Choose the relevant guide, then take your model and symptom into the enquiry.
Before your appointment
Clean only the accessible user-maintenance filters as the appliance instructions permit; do not remove covers.
Have these details ready
- Appliance type, brand and complete model number.
- The exact error code or change you noticed.
- A photograph of the accessible label and fitting.
- Your full BR postcode, address and access instructions.
Find the right local page
Find your BR area
Your tumble dryer video guide.
Tumble dryer repair enquiry guide
A short illustrated guide with narration and captions.
Read the spoken guide
Clothes staying damp can have several causes, and your tumble dryer type helps narrow the enquiry. Tell us whether it is vented, condenser, or heat pump, and whether the drum turns. Follow the manual for routine lint filter care. Stop using it if there is a burning smell. Contact Bromley Appliance Care for independent repair enquiries across Bromley B R one to B R eight.
Tell us what needs attention.
Have these details ready
- Appliance type, brand and complete model number.
- The exact error code or change you noticed.
- A photograph of the accessible label and fitting.
- Your full BR postcode, address and access instructions.