Gas, ceramic or induction: describe your hob
Start by identifying the cooking surface. A gas burner, a radiant ceramic ring and an induction zone behave differently.
Start by identifying the cooking surface.
A gas burner, a radiant ceramic ring and an induction zone behave differently. Tell us which type you have and whether one position or the whole hob is affected. The model reference helps prevent an error code or operating behaviour being taken out of context.
Keep the enquiry specific
For an induction appliance, describe any symbol displayed and whether the behaviour changes between pans. For a gas hob, leave ignition and gas controls to a suitably qualified engineer. A gas smell requires the emergency service, not a routine online fault search.
Keep your details together.
Choose the relevant guide, then take your model and symptom into the enquiry.
Before your appointment
Keep the worktop clear. Never lift the hob or loosen a gas fitting to find a serial number.
Have these details ready
- Appliance type, brand and complete model number.
- The exact error code or change you noticed.
- A photograph of the accessible label and fitting.
- Your full BR postcode, address and access instructions.
Find the right local page
Find your BR area
Your hob video guide.
Hob repair enquiry guide
A short illustrated guide with narration and captions.
Read the spoken guide
For a hob fault, begin with the type: induction, ceramic, or gas. Tell us which zone is affected and whether a code, lock symbol, or flashing display appears. Check only the user controls described in the manual. Do not lift the hob or access its wiring. Contact Bromley Appliance Care to discuss suitable repair enquiries across Bromley B R one to B R eight.
Tell us what needs attention.
Have these details ready
- Appliance type, brand and complete model number.
- The exact error code or change you noticed.
- A photograph of the accessible label and fitting.
- Your full BR postcode, address and access instructions.